Customer Experience News - The Sacramento Bee

Topic: Customer Experience

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Stories on sacbee.com

Sacramento's Downtown Ford wins 6th automaker award
April 10, 2012

Customer Experience Videos

Critical Minute - Brand Marketing Lessons from Coffee Giants
March 06, 2013 | Critical Mention

Staples Closing Stores in New Strategic Plan
September 25, 2012 | Financial News Network

What to Watch: September 25, 2012
September 25, 2012 | Financial News Network

Sacramento Connect

Cities move toward more efficient parking meter models
May 16, 2013
Parking in downtown Sacramento will soon undergo a change to move toward a more consumer-oriented, efficient and green model. This summer, they will see upgrades...

Habitat for Humanity and jcpenney invite shoppers to donate at checkout throughout May to support local build
May 09, 2013
GRASS VALLEY, Calif. May 9, 2013 – Habitat for Humanity is partnering with jcpenney in the retailer's charitable giving program, jcp cares. Grass Valley jcpenney...

Mark Mastrov and what makes him so different than the Maloof family
March 02, 2013
Mastrov founded 24 Hour Fitness in 1983. Fitness tycoon Mark Mastrov is set to be the point man on the bid to buy the Kings and keep them in Sacramento, and the...

From around the web

Rising Star: Tyler Murray of advertising and marketing firm TrendyMinds
May 04, 2013 | indystar.com
Customer experience is crucial. You could have the best product or service, but if your clients have an unpleasant experience, it means nothing. What's the toughest mistake...

Warriors Arena Talk With Rick Welts
March 20, 2013 | Golden State Of Mind
We're trying to provide a great customer experience. Going in, our plan is to manage this building. They're our employees, responsible to us. We're responsible for the...

IBM Wants Your CEO To Embrace The Future - - And It Will Do All The Hard Work
March 14, 2013 | ReadWrite
IBM's new Customer Experience Lab aims to deploy 100 hand-picked specialists -- industry... And that's the question IBM's customer-experience lab wants its would-be clients...

Frank Eliason of Citibank: The Right Customer Experience
November 09, 2012 | Small Business Trends
The post Frank Eliason of Citibank: The Right Customer Experience appeared first on Small Business Trends. ...

Mackay: Customer service must be No. 1 priority
March 18, 2013 | DesMoinesRegister.com
Everything you do, according to John, should be built around the concept of creating an incredible customer experience. He cites Amazon as one of his favorite role models.''...

The Customer Is Always Right $ Even When The Data Says They're Wrong
March 13, 2013 | ReadWrite
Big Data And The Customer Experience ... Put those log files to work to improve the customer experience. The right way to create a win-win result for Tesla would be for Musk to...

Customer Experience on twitter

	Wondering how to improve your customer experience? PurpleFox can help! http://t.co/IAl3ps1cZr Twitter: @PurplefoxMktg
	Forrester Report: #Gamification is effective, but only if you apply it correctly. http://t.co/fdwxdzIwhf Twitter: @David_Mullich
	@flavmartins Your customer experience blog is fantastic! Very insightful and useful information. #custserv #custexp Twitter: @davidjrich
	4 Attributes of a Frictionless Customer Experience \| LinkedIn http://t.co/Dwf32BHXtH #custexp #cx Twitter: @CallCntrWeekly
	I've only used @priceline twice. Both times resulted in horrible cust service issues & being overcharged. Worst customer experience ever. Twitter: @RealTomWilliams
	RT @deniseleeyohn: RT @annettefranz: Guest post by @deniseleeyohn Disrupting the Automotive Customer Experience http://t.co/pBbL9smqV6 #automotive #custexp #cx Twitter: @steveportigal

YouTube Videos

From Content Management to Customer Experience Management
May 15, 2013

What is Customer Experience?
July 12, 2012

Uncovering the Customer Experience: Call Centre Example
August 31, 2012

Sacramento Topics